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Abstract

The Consumer Protection Act, 2019 paved the way for a familiar yet new regime of consumer governance in India by creating the Central consumer Protection Authority. As opposed to the Consumer Councils, the CCPA’s mandate of regulation has been empowered with a heavy arsenal of investigation, inquiry and injunctive actions. The powers of the CCPA are overarching and have the potential of bridging the gaps left by statutory restrictions and narrow interpretations adopted by the Consumer Fora and Commissions under the previous regime. This paper would examine the potential of the CCPA’s legislative mandate and discuss the interaction of these powers with those of the quasi-judicial Consumer Commissions. The paper would further attempt to suggest prudent manners of exercise of powers by the CCPA by examining the experience of similar foreign regulators such as the Federal Trade Commission, United States of America

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