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Abstract

Indian Consumer Protection Act, 1986 which was once enacted to provide timely relief to consumers affected with defective products and deficient services, apart from providing both legal as well as institutional framework for protection of consumer’s rights came under criticism for being ineffective on certain fronts. On the other hand, increase in the cases of unfair trade practices and misleading advertisements necessitated changes to the law. Hence the new Consumer Protection Act, enacted in 2019 aims to bring in stringent measures so as to effectively protect the consumers. It for the first time, provides for remedies that are ‘criminal’ in nature by way of criminalising few wrongs. This paper is an attempt to assess these criminalising provisions in general and more specifically from criminalisation perspective. It also explores the scope and ambit of such criminal liability imposing provisions, apart from examining its related procedural aspects.

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