Abstract
With the courts burdened with crores of cases and ineffective implementation of Consumer Protection Act, 1986, the scope for alternative dispute resolution (ADR) methods has widened. While ADR provides flexibility, saves time and costs, Online ADR has more potential for amicable and swift resolution of disputes through the use of technology. Online Consumer Mediation Centre (OCMC) is an initiative by the National Law School of India University (NLSIU) sponsored by Ministry of Consumer Affairs, Government of India which provides an e-platform for both the e-consumers and e-commerce companies to resolve their disputes out of court. The platform set up at NLSIU offers e-negotiation and e-mediation for the parties to settle amicably in either synchronous or asynchronous way. This innovative initiative marks beginning of new era in the field of consumer justice delivery in India. This article focuses on the success of the online mediation initiative carried out by National Law School of India University, Bengaluru.
Recommended Citation
Patil, Ashok R. Professor and Bharadwaj H, Shree Krishna Research Scholar
(2017)
"A Stakeholder’s Assessment of Feasibility of Online Mediations in India,"
International Journal on Consumer Law and Practice: Vol. 5, Article 7.
Available at:
https://repository.nls.ac.in/ijclp/vol5/iss1/7
