Abstract
The mediation movement has developed from a mere private business to being an integral part of the judicial structure. While the judiciary has embraced the process of mediation through court-annexed and court-referred mediations, private mediations are largely held by business organisations, consumer associations, nonprofit bodies, governmental agencies and international organisations. Law Schools across the world have also been active participants in supporting and encouraging mediation as an alternate to dispute resolution. Online mediation has emerged as a technology equivalent to the traditional mediation mechanisms. The article brings forth the role played by universities in the development and application of mediation as a conflict resolution process. The article begins with comprehending the need for online mediation in conflicts relating to business-to-consumer transactions. The article further expands to explore the different forms of online mediation tools for assisting the process of mediation. Though the objective of the article is not to weigh the advantages and disadvantages of online mediation, the article attempts to bring forth some of the legal and technical challenges in making online mediation an effective tool to resolving consumer disputes. The last part of the article discusses the ways in which universities and education centres across the world have contributed towards dispute resolution through the mediation tool.
Recommended Citation
Patil, Ashok R. Dr. and Narayan, Pratima Research Scholar
(2015)
"Role of Universities in Consumer Online Mediation,"
International Journal on Consumer Law and Practice: Vol. 3, Article 5.
Available at:
https://repository.nls.ac.in/ijclp/vol3/iss1/5
