Abstract
This paper examines the rules protecting air consumers in cases of flight disruptions as outlined in the international instruments, regional agreements, and in Qatar. It aims to examine the Qatari rules that may provide protection for air consumers and compare them to those adopted regionally and internationally. The article demonstrates that Qatari legislation falls short of the internationally recognized minimal threshold for safeguarding air consumers, as implemented in other countries. Nevertheless, the Qatari national airline incorporates many sets of regulations for customers from the European Union, United States, and Canada in its carriage contract. Although the contractual provisions offer significant advantages, they can result in passenger discrimination. To overcome this situation, this paper recommends that Qatar enact dedicated legislation on air consumer protection. This legislation should also provide a robust mechanism for addressing complaints, so ensuring the safeguarding of air consumers. The prescribed guidelines should promote collaboration among the many industry participants to get optimal outcomes.
Digital Object Identifier (DOI)
https://doi.org/10.55496/JSSV5469
Recommended Citation
Naboush, Eman
(2024)
"Evaluating the Rights of Air Consumers under International and Regional Instruments with a Focus on Qatar,"
International Journal on Consumer Law and Practice: Vol. 12, Article 9.
DOI: https://doi.org/10.55496/JSSV5469
Available at:
https://repository.nls.ac.in/ijclp/vol12/iss1/9
