Abstract
This research identifies and analyses weaknesses in Qatar’s legal regulatory framework for the right to withdraw in electronic transactions, understands the causes of consumer dissatisfaction and their impact, and conducts a comparative analysis of European law to extract insights for improving Qatar’s legal regulations and organizational structure. This research employs a quantitative methodology, utilizing a survey administered to a random sample of 391 consumers. The survey will gather data on consumer perceptions, experiences, and satisfaction levels related to the right to withdraw in electronic transactions in Qatar. The results revealed a need for more confidence among Qatari consumers when purchasing from local suppliers online, attributed to various factors, including inadequate regulation of the right of withdrawal and its failure to safeguard consumer interests effectively. The study demonstrated that the Qatari Legislature could have defined electronic transactions more effectively, taking inspiration from European law. This study recommends extending the consumer’s right to a withdrawal period from three to at least fifteen days. To address legal issues and enhance protection, contractual clauses restricting or diminishing this right should be invalidated. A list of exceptions should be included to safeguard traders’ legitimate interests, and increased protection should be provided if the consumer needs to be properly informed about exercising this right.
Recommended Citation
Fayyad, Mahmoud and Steennot, Reinhard
(2023)
"Reviewing the Organization of the Consumer Right to Withdraw in Electronic Transactions in Qatar,"
International Journal on Consumer Law and Practice: Vol. 11, Article 3.
Available at:
https://repository.nls.ac.in/ijclp/vol11/iss1/3
